Edward Hall
Topics in Technology
and Management
IT Management.
What is Information Technology Management?
Information technology management can be viewed in many ways, and there are as many models available in this field as any other. An important aim of information technology management needs to be to deliver value to an organisation through its technology assets.
A simplistic model is to split IT Management into a few basic
building blocks:
-Ongoing operations (service delivery, such as using ITIL),
-Major change (delivered through projects, using project management),
-Preservation and protection (considering confidentiality, integrity
and availability, the concepts of information security).
There are overlaps. For example, change is delivered through both projects and through change management in ongoing operations. Security needs to be considered not just on its own, but as a part of ongoing operations and as a part of projects and their products. A role of IT management is to help manage these overlaps.
In order to deliver value to an organisation, its IT strategy needs to be aligned with its overall business strategy, and often, IT will be an important aspect to achieving and organisations goals.
Information services are delivered using a blend of people, processes and technology, and these three aspects need to be considered together to achieve the best outcomes and value delivery to the business.
The remainder of this page provides brief introductions to the more detailed pages that follow.
Information Technology Infrastructure Library (ITIL)
The Information Technology Infrastructure Library, usually referred to as ITIL, is a set of publications that describe a full framework for managing IT service delivery. Originally developed out of the UK by the Government Office of Government Commerce (OGC), it has now gained widespread international acceptance and is very influential in IT service delivery.
Further detail on ITIL is on the ITIL Page
Some Further Key Issues (coming soon, watch this space...)
Strategy and alignment,
ISO 20000
IT Service Metrics.
Continual service improvement.
Copyright 2014 Edward Hall. All rights reserved.
Last revised 13 July 2014.